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Your AMELI bag, your vision!

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In accordance with our company values, we provide high-quality, durable products. However, if your AMELI product experiences a defect, we are here to assist you in repairing it!

To help us find the best solution for your issue, please send an email to our customer service at with the following information:

  • Order number or the buyer's name/email address.
  • A brief description of the defect and its cause.
  • A photo or video displaying the defect.

We will reach out to you to discuss the next steps in restoring your AMELI to its optimal condition.

General questions


If you have any further questions, please feel free to contact us anytime via email at

Still open questions?

Reach out to us!