FAQs
We are always happy to help. Find here all our frequently asked questions answered. If there is still a question open, do not hesitate to reach out to us.
GENERAL
The name AMELI stems from the french girl name Amélie and the french verb améliorer, meaning to strive, boost, enhance. We want to advance you and all women in the business world by providing you with elegant, timeless pieces that do not compromise in functionality.
We are striving for more, better. We strive for better design - bringing you the perfect (business) handbag, fusing functionality with wearable, contemporary bag designs. We strive for a better world - valuing craftsmanship, integrity and transparency with handmade products from Italy. We strive for more than a bag - empowering women by spending 5% our profits for women's (right to) education.
SWITZERLAND - ZURICH
We have a showroom in Zurich close to Stadelhofen. You can book an appointment here.
You can either contact us via our contact page, write us an email (info@ameli-zurich.com) or reach us via mobile-phone (+41 44 797 56 52). You can also use our social media channels, which are linked below, to send a message. We’ll try to answer all your requests as soon as possible!
If you have any modification requests or need for cancelation, please contact us at info@ameli-zurich.com as soon as possible after placing your initial order. We can’t guarantee that we will be able to cancel or modify your order when we have already shipped out your product, but we will try our best to accommodate all your requests.
Please check out our return policy, in the event of us not being able to cancel or modify your order.
We are more than happy to discuss cooperation possibilities with you in more detail! Just write us an email to info@ameli-zurich.com
SHIPPING & RETURN
We ship worldwide excluding UK, Russia and China. For any specific inquiries, please email info@ameli-zurich.com, and we will follow up with you shortly!
The shipping rates vary by order value, destination, delivery method and weight. Your exact shipping costs will be calculated at the check-out. All orders are fulfilled by our fulfillment partner in Germany through DHL.
| Destination | Delivery method |
Delivery time (business days) |
Shipping costs |
|---|---|---|---|
| Austria | Standard | 2-8 | Free of charge* |
| Express | 1-4 | 15,90 € | |
| Germany | Standard | 2-4 | Free of charge* |
| Express | 1-2 | 10,90 € | |
| Belgium, Denmark, France, Netherlands, Italy, Poland |
Standard | 2-8 | 8,90 € |
| Express | 1-4 | 19,90 € | |
| Rest of EU | Standard | 3-8 | 9,90 - 17,90 € |
| Rest of Europe (if customs apply) |
Express | 5-10 | 30,90 - 36,90 € (up to 2,5 kg) |
| International | Express | 5-10 | 31,90 - 43,90 € (up to 2.5 kg) |
* Standard delivery for Germany & Austria only free of charge if a minimum order value 49 EUR is reached. Below this amount, your order will be subject to shipping costs (for Germany: 4,90 EUR | for Austria: 6,90 EUR)
Once your order has been shipped, we'll send you the tracking number of your package so that you can follow the shipment of your AMELI from leaving our warehouse to reaching your doorstep.
Our orders are shipped from Germany. Therefore, for countries in the European Union, no customs fees are applied. International orders (shipments outside the EU) may be subject to customs or import duties once the order has reached its destination country.
Unfortunately, we do not cover the cost of import duties and taxes. Therefore customers are responsible for potential additional fees and charges. Import duties and taxes may vary from country to country - we recommend, you contact your local custom office for more information before placing an order.
At AMELI ZURICH we try reduce the impact on the environment as best as possible. Our entire shipment is climate neutral and we use recycled cardboard without any logo to encourage re-usage of the boxes. Our handbags come with a branded cotton cover that can later be used as protection for the bag.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it; it must be unworn and unused, with tags, and in its original packaging.
To start a return, please use our Returns Portal or simply contact us at info@ameli-zurich.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For the returns, we charge 4,90 € for Germany and 6,90 € for Austria, which will be deducted from the refunded amount. For any other country, the return costs are the same as the delivery costs.
Note: AMELI Zurich is not responsible for lost items once a package has been delivered and/or signed for. If you choose to return your item outside of the 30-day window without receiving a proper shipping label from us, we will not be liable for any product that is lost or delayed in transit. If you have any questions please email our customer service at info@ameli-zurich.com and we'll be happy to assist you!
We will notify you once we’ve received and inspected your return. If the return was approved, you’ll be automatically refunded to your original payment method. Please remember that it can take up to 10 working days after reception at our warehouse to process your return.
PAYMENT
Once the order is handed over to the shipping company, you will receive a tracking number including an invoice.
Our shop provider only allows the check-out process in one currency which is Euro. If Euro isn’t your local currency, your payment will be processed at the most current exchange rate.
We accept almost all major credit cards (MasterCard, Maestro, American Express and VISA), Google Pay, Apple Pay, Klarna, Shop Pay and SOFORT.
For SOFORT payments, please be aware that it can take up to 3 days until we receive your payment and thus can fulfill your order.
In case those payment methods don’t work for you, just mail us at info@ameli-zurich.com and we will find a solution that works for you.
PRODUCTS & SERVICES
We value craftsmanship, transparency and integrity. That is why our bags are designed and engineered in Switzerland and exclusively hand-manufactured in Italy by a small, traditional family business, with utmost attention to details and the highest level of precision and care. The proximity of the leather manufacturer to the Swiss border allows us to benefit from close collaboration and personal exchanges of ideas and experiences, creating a complementary and novel approach to creating innovative products. The love of craftsmanship and the demand for perfect quality are an essential part of our supplier relationship. Read more.
Our handbags are made from carefully selected genuine Italian leather. Paired with a high level of care in production, the leather quality guarantees that your favorite AMELI ZURICH handbag stays with you for a long time, maintaining an excellent touch and visual finish. To choose the best possible leather, we work with established Italian tanneries, that have long years of experience and work in accordance with the high EU regulations and standards.
Our other materials such as inlay or metal ware are also completely sourced in Italy, each of the components are carefully researched and selected.
Find out more about our materials here.
CENTRAL and BELLEVUE were designed as the perfect Business Bag. Therefore we tested with multiple Notebooks and figured even the sizes provided from the notebook producers vary. Some take the "feet" of the notebook into account. Others don't even have feet e.g. MacBook Pros. Therefore, the compartment is suitable up to a 15" MacBook Pro. As a Benchmark and Test Notebook we used the "HP EliteBook 940 G4" (with the size 33,8 x 23,7 x 1,89 cm - not taking the feet into account).
Our VIADUKT WORK, LETTEN and our new bag SELNAU even offer some more space, fitting 15" laptops, e.g. the MacBook Pro 16" (Max:36*26*2cm).
With our VIADUKT DAY we have found the golden mean in our VIADUKT range. Made to fit up to 13“ or 14“ laptops, the bag offers enough room to fit all your office essentials while still being small enough to classify as the perfect day bag.
Due to the fact that all our products are hand made, there might be slight variations in the sizes. Therefore, if you are in doubt, try it out.
We value sustainability and want to avoid overproduction, which is why we only order small quantities from our producer - so it can happen that our products are out of stock sometimes.
But don't worry, your favourite bag will be available soon again (doesn't apply to Limited Editions).You find the estimated delivery time on the product pages.
In case you would like to have some more detailed information, feel free to contact us or subscribe to our Newsletter to not miss any updates anymore.
Although we produce under high quality standards, it might happen that some few bags have an unexpected damage. In this case, we offer a complimentary repair service in the first two years after your purchase, so your favorite bag stays with you forever. Please contact us with any issues at info@ameli-zurich.com. Since the repair service goes through our manufacturer in Italy, the entire process might take up to 3 weeks.
We stand behind the quality of our products and offer a two-year warranty on all of our bags. If you are experiencing unforeseen quality issues, email us at info@ameli-zurich.com with your order number or purchase receipt. Please include photos of the issue as well as the front, back, sides, bottom, and interior of your bag.
Yes it is possible. Please reach us via Mail info@ameli-zurich.com and attach some photos of the strap, so that we can discuss the individual matter.
We add some new colours from time to time. Stay tuned on Instagram and subscribe to our email Newsletter to be the first to know about additional colours and new products. If you have specific colour wishes, we are more than grateful to hear about them. It makes it easier for us to forecast potential demands and customer preferences.
We are sorry - this is not possible at this point in time. However, we are constantly trying to add new features - so subscribe to our newsletter and be the first to know about any updates.
PRODUCT CARE
The best way to store your AMELIs is somewhere, where it is protected from scratches and sunlight. For that, you can use your cloth bag that was sent to you with the bag.
We advise you to stuff the bag with paper or textiles (or other lightweight material), which helps to prevent deformation. For the CENTRAL, we further recommend that you take the clutch out and store it inside the bag. This too helps to prevent deformation.
For light cleaning, we recommend washing your bag with a cloth, wet with warm water. You can also spot clean your AMELI handbag with a leather cleaner, which can be purchased at a drug store or Supermarket. Be sure to test products before applying to the whole bag. Please avoid using wipes that have chemicals in them as this will ruin the leather.
To increase the longevity of our beloved AMELI bags, we offer a leather milk on our website that maintains and nourishes your AMELI bag with high-quality lanolin leather oils and carbon resins, keeping your bag waterproof and ensuring the leather and color continue to look their best. Read more at our Leather Care Guide.
If you’d rather leave it to the professionals, a cobbler or other leather professional can deep clean your bag.
We currently carry three full-grain Italian leathers. Pebbled, soft grain and saffiano leather. The pebbled and saffiano leather have a structured finish, giving a high-quality, long-lasting durable surface. The soft grain leather highlights the leather's natural texture and is resistant against wear. Read more in our materials section.